Tuesday, December 3, 2013
Give Credit Where Credit is Due
CMS generated a $2,137.84 credit for this client. The Director of Network Operations sent an email to us:
Thank you Renee! CMS rocks!!!!!!!!!!!!!!
Here's what happened: A human error by the carrier caused two analog phone lines to be set up incorrectly, and bill incorrectly. CMS identified the problem, worked to completely solve the problem, and confirmed the client received the credit. This was 10 months of follow through, working with a large, slow moving, carrier.
This client manages skilled nursing facilities and assisted living communities located throughout the western United States.
In this example, the client saved $2,137.84. Pure savings. CMS never takes a commission from carrier or client, so there is no conflict of interest. CMS did all the legwork, and follow through, on this problem.