This specific example illustrates
our attentiveness to detail and follow through. We saved our client
money, time, and aggravation.
A telecom billing problem caused
consistent aggravation. Prior to engaging CMS services, the employees of
a company spent numerous hours during a 4-month period attempting to resolve a
small billing problem with a carrier for one of their office locations.
The employees’ time and distraction totaled to much greater value than
the invoice error. Aggravation with the issue continued to increase, and
distracted the employees’ attention from higher priority work.
Once CMS was engaged, a CMS account
manager invested 4 hours to correct the problem. One call lasted 2 hours:
hold time, transfer to supervisors, and transfer to different departments.
CMS identified that the client account had not billed on the correct
carrier platform, which resulted in the unnecessary charges.
Credit issued. Problem solved.
Let's talk (503) 972-9999. See us at www.cmsenterprisesinc.com
