Good control is good business. Total Control is great.

Wednesday, October 27, 2010

We Won't Do It - Guaranteed

Make you change carriers.
Waste your time. 
Charge you a contingency fee for cost recovery.
Charge you commission for any reason.
Take commission or payments from carriers or anyone.
Make you open telecom and cellular invoices.
Try to sell you software, services, or hardware.
Make you gather invoices, contracts, or records.
Think spreadsheets are boring.  
Forget to change your pooled cellular minutes.
Allow your inventory to become inaccurate. 
Charge you extra for cost recovery.
Charge you a procurement fee.
Accept a procurement fee.
Stumble on our commitment to you.
Ignore a telecom or cellular trouble ticket. 
Not follow through on a move-add-change-disconnect (MACD). 
Charge you extra because we had to work longer hours to get a project complete.
Tolerate not knowing the what and the why of each line item on each bill.
Say, “Good enough for now.”
Let our phone ring more than 4 times when you call. 
Be silent and let you make a second best decision.
Neglect your phone call or email.
Outsource any part of our service to you.
Breach confidentiality.
Chew with our mouth open.

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