Thursday, December 13, 2012
Problem Solved with Persistence
A carrier's faulty network caused intermittent outages of phone service for one of our clients.
Please call us if you have problems with telecom or cellular. (503) 972-9999 For a one page overview, click here.
The carrier denied that it had any responsibility for the problem. Repeatedly, the carrier’s testing and technicians stated that no problem existed. Unfortunately, the denial of the problem did not solve it, and the problem continued. The carrier’s standard trouble ticket resolution process failed to solve the problem of intermittent dropped calls. We chose to solve the problem outside the carrier’s trouble ticket process.
We invested hours of time, and solved the problem. On behalf of our client, we pursued a credit. The carrier initially refused. After many calls and emails, and still denying there was a problem, the carrier issued a credit of $2,638.73.