Give Credit Where Credit is Due

CMS generated a $2,137.84 credit for this client.  The Director of Network Operations sent an email to us:

                                        Thank you Renee!  CMS rocks!!!!!!!!!!!!!!

Here's what happened: A human error by the carrier caused two analog phone lines to be set up incorrectly, and bill incorrectly.  CMS identified the problem, worked to completely solve the problem, and confirmed the client received the credit.  This was 10 months of follow through, working with a large, slow moving, carrier. 

This client manages skilled nursing facilities and assisted living communities located throughout the western United States.  

In this example, the client saved $2,137.84.  Pure savings.  CMS never takes a commission from carrier or client, so there is no conflict of interest.  CMS did all the legwork, and follow through, on this problem. 

CMS’ sole business is to reduce your staff workload while also reducing your monthly hard-dollar costs, by carefully managing your telecom and cellular.  For a better look at our business model, and the measurable results we deliver, look at www.CMSenterprisesinc.com.  Or, talk to us (503) 972-9999.

Problem Solved with Persistence

A carrier's faulty network caused intermittent outages of phone service for one of our clients.  

The carrier denied that it had any responsibility for the problem.  Repeatedly, the carrier’s testing and technicians stated that no problem existed.  Unfortunately, the denial of the problem did not solve it, and the problem continued.  The carrier’s standard trouble ticket resolution process failed to solve the problem of intermittent dropped calls.  We chose to solve the problem outside the carrier’s trouble ticket process. 

We invested hours of time, and solved the problem.  On behalf of our client, we pursued a credit.  The carrier initially refused.  After many calls and emails, and still denying there was a problem, the carrier issued a credit of $2,638.73. 

Please call us if you have problems with telecom or cellular.  (503) 972-9999  For a one page overview, click here.   

Managing Telecom and Cellular, and Drinking Coffee

Based on experience with upper management in accounting and IT, we see the difficulty of broad responsibilities vs. limited staff time. A busy department means it's plausible that your telecom and cellular don’t get sufficient attention, which results in unnecessarily higher costs.

You and your staff can invest the time to solve the problems to lower monthly costs, but you may need to drink several cups of coffee.

There have been discrepant findings on the association between coffee consumption and risk of incident heart failure. Doctors of the Cardiovascular Epidemiology Research Unit at Harvard Medical School wrote an article that appeared in "Circulation: Heart Failure," which is published by the American Heart Association.

Doctors and researchers concluded that moderate coffee consumption is inversely associated with risk of heart failure, with the largest inverse association observed for consumption of 4 servings per day. Four servings per day is about two large cups of coffee at the popular coffee chains.

Find the published article at http://circheartfailure.ahajournals.org.

Go ahead and drink the coffee. Call your doctor to manage risk of heart failure.  Call CMS to manage your telecom and cellular. (503) 972-9999.  Click here for one page overview.

Dull Story about Disconnected Internet Circuits

Telecom and cellular administration can get tedious.  That is one reason why it gets ignored.  Or, sometimes it gets de-prioritized because of urgent problems.   

CMS saved a company an additional $3,533.66 per month. 

Problem.  The company’s telecom manager, the accounting staff, the telecom carriers, and the agent did not have the time or inclination to examine billing associated to circuits.

The company did not notice the over billing, because their costs had remained about the same. 

After the company hired CMS, we concluded that several internet circuits served no purpose.  The rub was that a vendor convinced the client that two specific circuits must not be issued disconnect orders.  CMS provided the client with photos showing that nothing was connected to those circuits. 

CMS wrestled with the carriers and vendors, and did all the work.  The savings belong 100% to the client.  The account now bills correctly. 

We remove at least 90% of telecom and cellular tasks from your to-do list, and simultaneously reduce your hard-dollar costs.  Click here for background.

Let us achieve measurable results for you.  www.cmsenterprisesinc.com

$209,000 Credit

A jaded CIO exclaimed, “It’s a miracle” because the carrier credited $209,000 to his company's account. 

Prior to engaging CMS, the client’s internal telecom manager had pursued this credit for 3 years.  The carrier previously refused to issue a credit, or even partial credit.   

CMS’ time, expertise, and enthusiasm resulted in the credit to client.  And, CMS has freed staff time to pursue other key objectives.  The CIO recognized CMS’ efforts, “Thanks for continuing to drive this to completion.” 

CMS never takes a commission from carrier or client. 

What if an audit company recovered this credit?  A contingency fee of 20% to 50% would have been charged. 

Pay us a flat fee for our work, and you keep 100% of the results.  


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