It's not your fault, but it's now your problem. Another company's error costs you staff time
to resolve. Staff time is company
money.
Your accounting department correctly pays the carrier on time. Problem: The carrier misapplies your payment
to your other accounts. This means that
in the carrier's system, you haven't paid this particular invoice on this particular
account. The carrier, hopefully, issues
a disconnect letter to you.
Upon receipt of the non-payment letter, your staff must
determine and reconcile what the problem is.
Time: 15 minutes to 1 hour.
You contact the carrier, and explain the problem. Time: 15 minutes to 1 hour.
You must produce a copy of the check or proof of payment,
and submit it to the carrier. Time:
15 minutes to 1 hour.
You solved a problem that your carrier caused. Your company spent 45 minutes best case, to
3 hours, worst case. If you don't act fast enough, or are not diligent with the
carrier, your service, and phone numbers associated with that account, may be
disconnected.
Then, the re-establishment of service begins. Time: 1 hour to 4 hours.
You don’t need to spend staff time on telecom and cellular
problems. We solve problems, and manage
day-to-day administration of telecom and cellular.
We will augment your staff, and guarantee to reduce your staff workload,
while simultaneously reducing your monthly hard-dollar cost. Email CMS. Call 503-972-9999.