CMS Enterprises

Free Service is Expensive

2011-12-09T09:49:00.000-08:00

The logical part of your brain gives you the message: Distrust interested advice. Anyone who wants to sell telecom or cellular services to you is biased, because they will get paid by the carrier, not by you. They offer interested advice.

It's financially healthy to be a skeptic at this point.

You are told by your sales agent, "We are carrier neutral, and we represent all carriers equally." Really? All carriers? Equally? Do all carriers pay the same commission rates and sign up bonuses? There is a built-in conflict of interest with commission-based advice.

"Free service." You get what you pay for. The carrier gets what it pays for. Does it make sense to have a sales agent manage inventory and scrutinize the bills on which they receive commissions?

It is simple. If your objective is to simultaneously: 1) Reduce your hard-dollar costs, 2) Offload at least 90% of your telecom and cellular administration and accounting, 3) Gain and keep 100% accuracy of inventory, invoices, contracts, expense allocation for all locations; then the seven functions of telecom management must be diligently completed. Click here for the 7 services.

It's natural for people buy from the people they like. Don't let the "like" increase your costs. Buy from whom you choose, but realize that the seven functions of telecom and cellular management must be completed, or your monthly costs will be more than they should be. That's just the way it is.

Wrestling Match

2011-07-07T17:13:00.000-07:00

A company with geographically diverse locations reduced monthly telecommunications expense by renegotiating a contract with their primary carrier. So far, so good.

Problem. The company, and the carrier, did not follow through to carefully examine new billing. The company did not notice the problem, because their costs dropped. No one had the time to verify the invoices against the contract terms.

After the company hired CMS, we caught numerous billing errors. Wrong rates were inconsistently applied.

CMS wrestled with the carrier, and did all the work. The carrier issued checks totaling $60,031.87 to the client. The money was refunded, because CMS caught the 6 months of billing errors, and tenaciously followed up to get the credits. The account now bills correctly.

The on-going savings, and credits from the past, belong 100% to the client. CMS does not charge a contingency fee, or accept payments from carriers.

This may not represent a situation of every company. But, where there are telecom and cellular problems, we will achieve measurable results. Click here for background. Click here for Graphic Gains.

Don't Waste Money on Saving Money

2011-06-17T09:02:00.000-07:00

Count the cost of saving money, because the method can be too expensive.

“If you don’t save, then you don’t pay” says the audit company's representative. This can be a beguiling concept. How did you get to the point of needing to thoroughly examine telecom and cellular? Most likely by lack of consistently applying the correct process.

On a scale of 1 to 10, with 10 being genius, rate the following statement: “I signed a contract not knowing the dollar liability to our company.”

Should you sign a contract and not know the actual dollar liability? Oh sure, you, “Share the savings.” The biggest pile of cash can be the easiest to find. Why should you share it? The low hanging fruit is the easiest to pick.

What will substantively change after you undergo the audit?

There are other ways to reduce your monthly hard-dollar costs in telecommunications and cellular, while freeing up your staff's time. Learn about your options. Call CMS (503) 972-9999. CMS does not charge a commission or contingency fee for delivering savings, nor do we accept fees from carriers. Click here for background.

Take total control over your telecommunications and cellular. Click here to see how you gain from Total Control.

We Won't Do It - Guaranteed

2010-10-27T15:43:00.000-07:00

Make you change carriers.

Waste your time.

Charge you a contingency fee for cost recovery.

Charge you commission for any reason.

Take commission or payments from carriers or anyone.

Make you open telecom and cellular invoices.

Try to sell you software, services, or hardware.

Make you gather invoices, contracts, or records.

Think spreadsheets are boring.

Forget to change your pooled cellular minutes.

Allow your inventory to become inaccurate.

Charge you extra for cost recovery.

Charge you a procurement fee.

Accept a procurement fee.

Stumble on our commitment to you.

Ignore a telecom or cellular trouble ticket.

Not follow through on a move-add-change-disconnect (MACD).

Charge you extra because we had to work longer hours to get a project complete.

Tolerate not knowing the what and the why of each line item on each bill.

Say, “Good enough for now.”

Let our phone ring more than 4 times when you call.

Be silent and let you make a second best decision.

Neglect your phone call or email.

Outsource any part of our service to you.

Breach confidentiality.

Chew with our mouth open.

Dull Story about Disconnected Internet Circuits

2010-10-01T12:30:00.000-07:00

Telecom and cellular administration can get tedious. That is one reason why it gets ignored. Or, sometimes it gets de-prioritized because of urgent problems.

CMS saved a company an additional $3,533.66 per month.

Problem. The company’s telecom manager, the accounting staff, the telecom carriers, and the agent did not have the time or inclination to examine billing associated to circuits.

The company did not notice the over billing, because their costs had remained about the same.

After the company hired CMS, we concluded that several internet circuits served no purpose. The rub was that a vendor convinced the client that two specific circuits must not be issued disconnect orders. CMS provided the client with photos showing that nothing was connected to those circuits.

CMS wrestled with the carriers and vendors, and did all the work. The savings belong 100% to the client. The account now bills correctly.

We remove at least 90% of telecom and cellular tasks from your to-do list, and simultaneously reduce your hard-dollar costs. Click here for background.

Let us achieve measurable results for you. www.cmsenterprisesinc.com

Small Problem Big Stealing Time

2010-08-10T14:18:00.000-07:00

This specific example illustrates our attentiveness to detail and follow through.

An office with a telecom billing problem served up consistent aggravation. Prior to engaging CMS services, the employees of a company spent numerous hours during a 4-month period attempting to resolve a small billing problem with a carrier for one of their office locations. The employees’ time and distraction totaled to much greater value than the invoice error. Aggravation with the issue continued to increase, and this was just one other issue to distract employees’ attention from higher priority work.

Once CMS was engaged, a CMS account manager invested 4 hours to correct the problem. One call lasted 2 hours: hold time, transfer to supervisors, and transfer to different departments. CMS identified that the client account had not billed on the correct carrier platform, which resulted in the unnecessary charges.

Credit issued. Problem solved.

CMS eliminates at least 90% of the items on your telecom/cellular to-do list, and simultaneously reduces hard-dollar monthly costs. Guaranteed.

Click here for overview. www.cmsenterprisesinc.com

$209,000 Credit

2010-07-14T15:18:00.000-07:00

A jaded CIO exclaimed, “It’s a miracle” because the carrier credited $209,000 to his company's account.

Prior to engaging CMS, the client’s internal telecom manager had pursued this credit for 3 years. The carrier previously refused to issue a credit, or even partial credit.

CMS’ time, expertise, and enthusiasm resulted in the credit to client. And, CMS has freed staff time to pursue other key objectives. The CIO recognized CMS’ efforts, “Thanks for continuing to drive this to completion.”

CMS never takes a commission from carrier or client.

What if an audit company recovered this credit? A contingency fee of 20% to 50% would have been charged.

Pay us a flat fee for our work, and you keep 100% of the results.

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Example of Detail in Telecom and Cellular

2010-06-23T10:14:00.000-07:00

Don’t laugh or roll your eyes.

This is an example of how our detailed attention to telecommunication and cellular administration reduce monthly expense. And, no, this is not the only problem for this new client.

A regional telecom company over billed a CMS client by $8.49 per month. CMS identified and corrected this problem with the carrier. We followed through to assure the correction appeared on the billing.

The result is that the client saves $8.49 on this particular account. The regional telecom company issued a one-time credit of $343.68.

Why wasn’t this fixed 2 years ago? Nobody at the client's office had the time, expertise, or interest. An audit company overlooked this issue and others because their commission (versus the hassle) was not worth the effort.

We never take a commission or contingency fee from carriers or clients. This is one reason why we excel in accruing results for our clients.

This example of a very small correction demonstrates our detailed attention to our clients’ telecom and cellular. What did the client have to do in this situation? Nothing, that's the point.

Please click to visit www.cmsenterprisesinc.com